Why are there four plans?
Because a 5-person renovation crew and a 40-person general contractor don't need the same tools. Starter gives small teams the core platform at $49/user. Growth adds HR, scheduling, fleet tracking, and Aria voice AI for $79/user — the 9 extra modules cost just $30 more. Professional unlocks AI meeting minutes, marketing, and unlimited everything for teams running complex operations. Enterprise is for organizations that need dedicated infrastructure, compliance certification, and white-glove service — custom pricing based on scope.
How does $49/user compare to Monday.com at $9/seat?
Monday.com at $9/seat gives you a task board. No client portal. No invoicing. No HR or payroll. No fleet tracking. No AI. To get what OpsLink Starter includes, you'd need Monday ($9) + a CRM ($25) + invoicing ($15) + a client portal ($20+). That's $70-80/user across 4 tools that don't share data. OpsLink Starter at $49 is one database, one login, zero integrations to maintain.
What does the 14-day free trial include?
Full Professional access — every module, every AI feature, unlimited users. We want you to see the complete platform, not a crippled version. Build your workspace, import your data, invite your team, test Aria voice AI. After 14 days, pick the plan that fits. No credit card required to start.
What if it doesn't work for my business?
You've risked nothing. The trial is free. If you're on a paid plan and it's not working, cancel anytime — no contracts, no fees, no exit penalties. We'd rather lose a customer cleanly than trap someone who isn't getting value.
What exactly is Aria, the voice AI agent?
Aria answers phone calls for your business 24/7. She qualifies leads, books appointments, and answers questions — using your actual project and client data, not generic scripts. Growth includes 1 Aria agent (1,000 conversations/month). Professional includes 5 agents (25,000 conversations/month). No competitor offers this at any price.
Do my clients pay anything to use the portal?
No. Client portal users are always free. Starter includes 25, Growth includes 250, Professional and Enterprise are unlimited. Your clients see their projects, files, invoices, messages, and schedule — at no cost to them or you. Most competitors either don't have a portal or charge extra for it.
How does OpsLink compare to Procore or Buildertrend?
Procore charges $10,000-60,000+ per year based on your construction volume — great for large GCs, overkill for most teams. Buildertrend is $299-1,099/month flat. OpsLink starts at $49/user/month with no volume-based pricing, no onboarding fees, and AI capabilities neither platform offers. For a 10-person team, OpsLink Growth costs $790/month vs Buildertrend at $499-699 — but includes HR, payroll, voice AI, and a client portal that Buildertrend charges extra for.
Is my data secure?
Row-level tenant isolation means your data is cryptographically separated from every other customer. 95 authorization policies enforced via Cerbos. Keycloak SSO with MFA. Zero-trust Kubernetes networking. Every API request authenticated, authorized, and audited. This is production-grade security on every plan, not an enterprise upsell.
Can I upgrade or downgrade later?
Yes. Switch plans anytime — changes take effect on your next billing cycle. Upgrading is instant (new modules appear immediately). Downgrading removes access to higher-tier modules but your data is preserved if you upgrade again later.
How much does annual billing save?
About 20%. Starter drops from $49 to $39/user/month. Growth drops from $79 to $63/user/month. Professional drops from $129 to $103/user/month. For a 10-person team on Growth, that's $1,920 saved per year.
Can I migrate my existing data?
Yes. We support CSV imports for contacts, projects, and financial data. The onboarding flow walks you through each step. On Professional plans, we handle the migration for you.